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TheHandi-Van customer satisfaction survey available for riders

HONOLULU - The City and County of Honolulu Department of Transportation Services (DTS) is asking riders of TheHandi-Van to provide feedback on recent trips via survey. The feedback provided by riders will help DTS continue to improve the quality of TheHandi-Van service.

Riders of TheHandi-Van may fill out the online survey through the EVA website Riders that need any assistance in completing the survey or prefer to provide their feedback over-the-phone can call (808) 768-8300.

The survey form is also available for download online in
EnglishChuukeseIlokanoJapanese (日本語)Chinese (中文) and Tagalog.

Riders can also request to have a copy of the form in any of the available language translations mailed out. Completed survey forms may be submitted via mail, email or fax:

Mail:          Paratransit Service and Operations Branch
Department of Transportation Services
City and County of Honolulu
Pacific Park Plaza
711 Kapiolani Boulevard, Suite 1600
Honolulu, Hawaii, 96813
Fax:           (808) 768-1986

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