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Rental and Utility Relief Program will reopen on Monday, June 7 at 6 p.m.

HONOLULU -- The City and County of Honolulu will accept 10,000 applications from the most vulnerable people and families when the Rental and Utility Relief Program reopens for new applications on Monday, June 7, 2021, at 6

"The City and our community partners urge any eligible Oʻahu households that have not applied already to strongly consider applying for help paying their rent and bills for electricity, water and sewer, and gas," said Executive Director of the Office of Economic Revitalization Amy Asselbaye. "We thank everyone for their patience as we work with our community partners in verifying each household's income, lease, and eligibility documents. By working together, we will keep thousands of our neighbors in their homes."

To get ready to apply:

  • Gather needed documents. There is a complete list of required documents in the Frequently Asked Questions (FAQ) at org/renthelp
  • Make sure only one person per household applies. Multiple applications from the same household will be disallowed and delay processing applications for other households in need
  • Those who have already applied in the first two rounds should not apply again
  • Don't apply for mortgage help. The program cannot pay for delinquent mortgages due to federal guidelines
  • People should expect that:
  • Being accepted into the program does not mean immediate payment to a landlord or utility. The City's community partners must verify if an applicant qualifies, including confirming income limits and validating documents
  • Each landlord will have to submit a signed W-9 tax document. Landlords who delay submitting a W-9 will delay the payment process

The City will conduct a webinar on Thursday, June 3, from 12:30 p.m. to 1:30 p.m. about the application process. It will be hosted at the One Oahu Facebook page: No Facebook account is needed to watch. The webinar will be recorded and available as a community resource at the One Oahu Facebook page after June 3.

Applicants earning 50% of Oʻahu's annual median income or lower will be prioritized due to federal guidelines. For a household of four, that is $62,950 a year or less. In addition, to qualify a household must demonstrate financial harm from the pandemic and have at least one member at risk of losing housing.

A household can also qualify if at least one member has been unemployed for 90 days at the time of application.

In the program's first eight weeks, nearly 2,000 households have received more than $15.3 million in rent and utility payments. For comparison, the 2020 household relief program provided $2.1 million in help in its first 12 weeks.

For households that qualify, the program will pay:

  • Up to $2,500 a month for unpaid rent and electric, sewer and water, or gas bills
  • Up to $2,000 a month for current or future rent payments
  • Up to $500 a month for current or future electric, water and sewer, and gas bills
  • Bills going back to March 13, 2020, current bills, or three months of future bills
  • Total payments can be as many as 12 months

Payments are made directly to a landlord or utility.

The portal will open the first working Monday of each month, as long as the program has funding. The next round will open on Monday, July 12, 2021.

People with questions should visit and review the FAQ. If the FAQ doesn't answer their questions, people can call (808) 768-CITY (2489). The City's call center is open from 8 a.m. to 4:30 p.m., seven days a week.

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